Returns & Exchanges
At YUNZII, we want you to be completely satisfied with your mechanical keyboard and accessories. If your gear isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the item in its original packaging, including all keycaps, switches, cables, and tools that were included in the original box.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated return center.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing